Driving Down Exceptions: The Power of Partnership
May 15, 2024
https://www.ghx.com/resources/videos/driving-down-exceptions-the-power-of-partnership/
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Unit of measure (UOM) and part number exceptions prevent perfect order processing, which leads to costly, manual intervention for providers and suppliers alike. The LivaNova team partnered with customers to significantly reduce exception rates for improved order efficiency and accuracy.
Watch this session as the LivaNova team shares three collaborative customer success stories, each unique in their methods of communication around exception resolution and all with exceptional results. Explore best practices for prioritizing customers for the greatest impact, tracking perfect order rates over time and pursuing continuous improvement using GHX Supply Chain Analytics.
- Chris Anne Cocanougher, Senior Director, Commercial Operations, LivaNova
- Amy Antoline, Supervisor, Customer Service, LivaNova
- Stacy Ransom, Senior Manager, Customer Service, LivaNova
