FAQ

GENERAL CONFERENCE

Yes! 2019 kicks off a new era and new name! The (now) “GHX Summit” is the same conference you’ve come to know and love for the last 19 years.

Why the name change?
Moving forward, you’ll find an expanded repertoire of topics at the Summit and, in turn, some new titles in attendance. Beginning in 2019, your Finance and Clinical teams are encouraged to attend. Exciting new technologies and data management solutions are modernizing and solving for challenges in these critical business functions. Come learn how cost-saving efficiencies are reaching new corners of the healthcare organization.  

Yes. The Summit is a great way to earn AHRMM-approved CPE credits for maintaining your Certified Material & Resource Professional (CMRP) designation. The number of contact hours, determined by AHRMM, will become available in May 2019.

The number of CPEs earned is based on sessions attended. Badge scanning at the entrance to sessions will validate your participation. CPE certificates will be  emailed to provider participants in June 2019.

No, the GHX Summit does not offer exhibitor or sponsorship opportunities. 

We welcome speaker proposals that are educational in nature, offer best practice learning or share success stories. Topics must be directly related to, and be from, stakeholders in the healthcare procure-to-pay / order-to-cash cycles, clinician data management, and payment automation. Proposals will only be considered within these parameters.

Contact your GHX representative or email Summit@ghx.com for consideration.

DATES, TIMES & LOGISTICS

8:00 AM Monday, April 29 – 12:00 PM Wednesday, May 1 (Central Time Zone) 

RECOMMENDED ARRIVAL: Sunday, April 28, between 12:00 - 4:00 PM CT

  • GHX provides shuttle service from airport (SAT) to JW Marriott Hill Country in afternoon (exact times & instructions TBA)
  • Registration Desk opens 3:00-5:00 PM CT on Sunday for early check-in (avoid Monday morning lines!)

RECOMMENDED DEPARTURE: Wednesday, May 1, 3:00 PM CT or later

  • Stay through the grand finale — the keynote address ends at noon; from there, make a quick stop to pick up baggage from the luggage coral just steps away from shuttle pick-up
  • GHX provides shuttle service from the JW Marriott to the airport (SAT) beginning at 12:05 PM CT through 4:00 PM CT

Yes. GHX offers scheduled complimentary shuttles between the airport (SAT) and the JW Marriott San Antonio Hill Country for:

  • Arrivals on Sunday afternoon, April 28 (exact times TBA)
  • Departures on Wednesday, May 1, 12:05 PM CT through 4:00 PM CT

It is a 30 minute transfer between the airport and the JW Marriott.

Shuttles will run on the half hour.

REGISTRATION, PAYMENTS & CANCELLATIONS

  • $950/person early registration through February 1, 2019
  • $1250/person regular registration beginning February 2, 2019
  • Meals beginning with a continental breakfast on Monday and continuing through breakfast on Wednesday
  • Ground transportation between SAT airport and the JW Marriott San Antonio Hill Country for arrivals on Sunday, April 28, and departures on Wednesday, May 1
  • Conference materials
  • Event mobile app

Once the early registration deadline has passed, early rates are no longer available.

No, a discount is not available for multiple attendees from one organization.

Prorated registration options are not available.

Yes. Email your request to Summit@ghx.com.

Your registration confirmation email includes a link to download your invoice. If you cannot locate your email, login to your registration to download a copy.

To modify your registration information:

  1. Login to registration online
  2. Click Modify
  3. Make edits
  4. Click Save
  5. Watch for email confirmation

Payments are due 45 days after registering.

New this year, registrations with early pricing ($950) must be paid in full by February 1, 2019, to retain early pricing.

CHECK TO: GHX
MEMO LINE:

2019 Summit & name of registrant(s)

MAIL TO: GHX
ATTN: Lisa Selhorn
1315 W Century Dr., Suite 100
Louisville, CO 80027

NOTE: You will receive periodic “balance due” email reminders until the payment has posted. A confirmation will be sent when payment is received.

Yes. Please notify us by email at Summit@ghx.com so we can watch for your payment and credit your registration accordingly.

Yes, your registration may be transferred to a co-worker at no cost. As soon as possible, or no later than April 25, please send your request to Summit@ghx.com.

Please send the name and email address of the current registrant along with the following information for the substitute:

  • Name
  • First name for badge
  • Last name for badge.
  • Title
  • Company name (if different, as in the case of a different division)
  • Company address (if different)
  • Email address (work)
  • Phone (work)
  • Phone (cell)
  • Emergency contact name
  • Emergency contact’s phone
  • If applicable, an alternate email address that will be used to access a device on-site (for logging into the mobile app)

Substitution & Cancellation Policy

If you are unable to attend the Summit and wish to send a substitute, please provide the substitute’s name and contact information to GHX as soon as possible or no later than April 25, 2019. You must contact your hotel directly for any changes to your hotel reservation.

If no substitute is available, cancellations are refunded as follows:

  • 100% refund minus a $30 cancellation feeon or before February 15, 2019
  • 50% refund February 16 – April 12, 2019
  • No refund beginning April 13, 2019

Cancellation requests must be received in writing on or before the dates provided above. All cancellation or substitution requests should be emailed to summit@ghx.com.

You must contact your hotel directly for any hotel cancellations.

 

HOTEL

No, hotel is booked and paid separately from Summit registration.

Upon completion of event registration, you'll receive an email confirmation which includes a link to the JW Marriott San Antonio Hill Country room block. You must reserve your room using this link to receive room block rates.

After booking your room online, you will receive a hotel reservation email confirmation. Please book your hotel as soon as possible. Availability is first come, first serve. 

NOTE: You will have 2 confirmation numbers:

  • Summit registration confirmation number
  • JW Marriott confirmation number

Yes.

  • $266/night plus tax and optional $20 resort fee
  • Rates available 3 days pre- & post-Summit (April 25 – May 5), based on hotel availability
  • Deadline to reserve: Friday, April 6, 2019

Before booking your room at the JW Marriott, please register for the Summit. Make your JW Marriott reservations online using the link provided in your Summit registration confirmation email.

Deadline for room block: Friday, April 6, 2019.

NOTE: Your Summit confirmation number is separate from your JW Marriott confirmation number.

AGENDA, ATTENDEE LIST & PRESENTATIONS

Yes! GHX product experts, along with representatives from Product Education, Operations, Integrations, Consulting and Customer Success are available on a drop-in basis in the Learning Pavilion.

The Schedule-at-a-Glance is now available on www.ghx.com/summit, providing a general timeline of Summit activities.

A list of confirmed sessions and speakers will be published in late January/early February. Session descriptions, speaker names and recommended audience details will be added as they are confirmed. Once posted, updates are made frequently.

The detailed agenda will be published in March, and will include session dates/times, speaker bios/photos, and room assignments.

Registrants will receive an email notification when the session list and detailed agenda are first published.

Agenda is subject to change.

Session sign-up will open roughly three weeks prior to the Summit, using the mobile app (preferred method) or by logging into your registration online.

Session sign-up is recommended but not required.

ATTENDING

Yes, the mobile app will be published roughly three weeks before the Summit. Registrants will receive an email with instructions when the app is available to download.

For full functionality and information access, be sure to login to the mobile app.

The Attendee List (PDF) will be made available to all paid registrants on Sunday, April 28. Additionally, registrants can view attendee names via login access to the mobile app (published roughly three weeks prior to the event).

Use the mobile app to find, connect and schedule time together with peers, trading partners or GHX. Tap the Information icon on the app desktop for instructions on using the app to connect with others.

Yes. Shortly after the Summit, most presentations (breakouts, Summit20 Talks and select general sessions) will be posted on the Summit Resource Center page, a password-protected page for attendees. An email notification will be sent, with login credentials, close to the event.  

Additionally, videos of most Summit20 Talk presentations will be made available on GHX.com.

General conference attire is business casual; conference ballrooms tend to be chilly so please bring a blazer or sweater. 

Evening events are casual.

Being in San Antonio, outdoor meals and events may be warm.