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Customer Care

GHX Customer Care

1.800.YOUR.GHX (1.800.968.7449)
5:00 AM - 6:00 PM, Mountain Time, Monday to Friday
Submit and/or track Support tickets:
GHX Community

Vendormate Credentialing Customer Care

Includes support for Contract Manager, Vendor Manager and Compliance Document Manager.

7:00 AM - 8:00 PM, Eastern Time, Monday to Friday
1.800.YOUR.GHX (1.800.968.7449) 

GHX ePay Customer Care

Support for supplier and provider ePay products.

8:00 AM -5:00 PM Central Time, Monday to Friday
Submit tickets at or via the application at


Customer Care resources

The Online Community
The member-only online Community website is for sharing knowledge and ideas, completing e-learning courses and certifications, accessing product job aids and technical documentation, and creating/managing Customer Care tickets. The site includes the Education portal and all documents formerly kept in the Customer Center. Join the Community to engage with and get answers from an active community of GHX customers and product experts.

User Documentation
All GHX products have Help systems that provide step-by-step instructions on using our solutions. Access these resources from within GHX products by clicking Help. There you can also find printable versions of Help, current release notes, and a link to the GHX online Community.


Online Courses
Many GHX products have interactive online courses, designed for those who are new to GHX solutions as well as for experienced users looking for a refresher. Access these courses in the Education portal, within the online Community website.

Demonstrate Mastery with GHX Certifications
Certification programs are available for many GHX provider products and select supplier products. Access the Education portal, within the online Community website, and select the certification learning path for the desired product to get started. The certification learning paths contain instructions for getting certified, a certification pre-test, and all of the online courses you need to prepare you for the final certification exam. Once certified, you can print your certificate directly from the learning path.

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Global Healthcare Exchange (GHX) Customer Support, Support resources and online training.